Need help using the L'Addition integration? In this article, find solutions to common errors and issues.
Error or issue | Solution |
Invalid HTTP result from POS LADDITION: 403 - “customer doesn't exist.” | This is a configuration issue on L'Addition's side. Contact L'Addition support to verify your account and location IDs. |
InvalidProduct: Invalid PLU. | One or more items in the order has a PLU that doesn't belong to this location's POS. Sync your products and publish your menu again, and make sure every item exists on the POS for this specific location. |
X is a variant, but the order does not contain a variation sub item. | The variant is missing its sub-items. Check the variant's configuration and make sure its variations aren't all snoozed, otherwise the top-level item has nothing to order. |
POS doesn't support internal products. | An item in the order was built directly in Deliverect rather than coming from the POS (often a meal deal with no sub-items). Remove the internal item from your menu and replace it with a valid POS item. |
Invalid Discount PLU / Invalid Delivery PLU / Invalid Service Charge PLU. | A discount, delivery fee, or service charge is being sent to the POS without a PLU configured. Create the matching discount/delivery/service product in your POS back office, then sync and map it in your channel settings. |
InvalidValue: No product sync data provided. | Check that your POS integration details are correct, and confirm you have active items with PLU values set in your POS. |
InvalidChannelLink: Location X does not have any channelLinks. | The location needs at least one channel link before it can sync products. Create a channel for the location, then sync products again. |
POSNotReachable. | This indicates a connection issue between Deliverect and your POS back office. Check your on-site internet connection and try again. |
Orders stuck in “Received” status. | Restart the L'Addition app and check that Réglages > Integrations partenaires > Activation des modules partenaires is set to active. |
Orders not sent to POS (no receipt ID or status updates). | This is usually caused by a missing Orders Webhook URL setting. Contact our support team to confirm your webhook configuration. |