This article explains how to process an order using the Quest App.
Start processing an order
On the Tasks page, tap on the order and choose Start picking.
Only one device can process an order.
Order details
At the top of the order, you can find the following information:
Order number
Pickup time
Total items
You can view additional order details by tapping on the ⫶ icon at the top right.
Information is provided about the customer, courier, and delivery platform. You can also print the receipt if a printer is configured for your device.
The available information can vary depending on the delivery platform.
Manage an order
Pick an item
Tap on an item and choose Pick (or swipe left on the item) once you have located it in the store. The quantity is displayed next to the item.
If requested, enter the total weight of the item. You are told whether the weight is within the expected range or not.
Unpick an item
If you have accidentally picked an item, tap on the item and choose Undo picking.
Replace an item
You can process a different item if the customer allows for item replacement and the desired item is not in stock. Select the item and tap on Replace.
Find a related item and tap on Select replacement.
Confirm by tapping on Pick.
You are notified if the customer approves or denies the replacement.
If the customer denies the replacement, make sure that you remove the item from the bag.
Remove an item
You can remove an item from an order if you do not have it in stock and there are no possible items to replace it.
Tap on the item and choose Remove (or swipe right on the item). Confirm by tapping on Remove item. You will be asked to cancel the order if the customer requires this item.
Finish processing an order
Once you have finished retrieving the items, tap the Ready for pickup button to inform the customer or courier that they should make their way to your store.
