Incorrect screen orientation during payment
Incorrect screen orientation during payment
Follow these steps to fix the incorrect screen orientation during payment on a kiosk:
Step 1. Go to the Settings app on the device.
Step 2. Select Display.
Step 3. Activate Automatic screen rotation.
Kiosk doesn't turn on
Kiosk doesn't turn on
Here are some solutions you can try:
Ensure all connections to the kiosk are properly plugged in. Unplug and reconnect the kiosk at the screen, transformer, and power outlet to ensure a solid connection.
Unplug it either at the power outlet or directly from the kiosk. Wait about 20 seconds before plugging it back in.
Plug the kiosk into another functional power outlet to check if the issue is with the previous outlet.
Test the power supply: If possible, use the power supply from another kiosk to see if the issue lies with the current power supply.
Navigation is slow on the kiosk
Navigation is slow on the kiosk
Turn off the kiosk by unplugging it or using the button located behind the screen. Wait a few moments, then turn it back on. A restart can often resolve performance issues.
No menu is present on the kiosk
No menu is present on the kiosk
Check the counter tablet settings if no menu is activated on your kiosk. You can do this by accessing the counter tablet menu and verifying if the kitchen is marked as open in the settings. The menu may not be activated due to a deactivated setting.
Payment issues
Payment issues
When a payment issue occurs, it’s important to gather the following information to understand and resolve the problem:
Kiosk type: Specify the type of kiosk used for the payment.
Table number: Provide the table number where the order was placed.
Order number exact time: Indicate the order number and the exact time it was made.
Payment method used: Specify the type of payment, such as credit card (CB), meal voucher card, wallet, etc.
Card type used: If payment was made by credit card, mention the type of card used (Visa, Mastercard, etc.).
Order amount: Provide the total amount of the order.
Once this information is collected, contact our support team to help diagnose and resolve the issue.
Touchscreen is not working correctly
Touchscreen is not working correctly
Here are some solutions you can try:
Use a special screen-cleaning product to clean the kiosk's screen. Also, check that nothing is stuck on the screen that might interfere with the touchscreen functionality.
Try restarting the screen by following these steps:
Step 1. Press the button located on the back of the kiosk to turn it off.
Step 2. Unplug the kiosk from the power outlet or the connection at the back of the kiosk.
Step 3. Wait a few moments, then plug the kiosk back in and turn it on.
Dismount the kiosk from its stand to test it in another environment. This can help determine if the problem is with the kiosk itself or its installation.
Contact our support team if your issue persists.