Need help using the FORKPOS integration? In this article, find solutions to common errors and issues.
Error or issue | Solution |
Bundle products are not showing up correctly or not syncing from your menu. | FORKPOS does not support bundles. Remove bundled items from your menu and list them as individual products instead. |
Product pricing is the same for delivery, pickup, and eat-in even though you expected different prices per order type. | FORKPOS does not support variable pricing by order type, so the same price is sent for delivery, pickup, and eat-in orders. |
Modifiers with sub-modifiers (nested modifiers) are missing or not displaying correctly on synced products. | FORKPOS does not support nested modifiers. Simplify your modifier groups to a single level, then sync your products and publish your menu again. |
Extra address details (e.g., apartment number, floor, entry code) are missing from delivery orders. | FORKPOS does not support extra address information fields, so this detail will not appear on the order in your POS. |