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Join a Call With a Support Agent
Join a Call With a Support Agent
Updated over a week ago

Has someone from our support team started a call with you? In this article, learn how to accept it and share your screen.

Join the call

Select the Join call button in the messenger.

A new window will appear. Accept the permissions for using your microphone and camera.

Share your screen

Select the share icon if you need to show the support agent your screen.

  • Our support agents will only start a call if they deem it necessary to resolve a question or issue

  • Calling is only possible from your web browser.

  • You are not able to call an agent back after a call has ended.

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