If your Deliveroo menu is not updating after being published from Deliverect, check the Operation reports page for any errors. A successful menu publish looks like the screenshot below.
If you receive a Failed result, contact your Deliverect representative or our support team. Below are some common errors and troubleshooting techniques.
Missing Deliveroo Hero Image or Menu Description
No Opening Hours
"failed to get brand ID for RestaurantLocation: couldn’t find RestaurantLocation”
Restaurant is not yet activated. Please confirm that you have completed these steps correctly.
Deliveroo not showing all categories in the menu
Ensure to make all categories/items available via the Deliveroo tablet and to only use Deliverect to manage the menu.