Follow the steps below if you need to cancel or terminate one or multiple subscriptions. Additionally, you can modify specific add-on services while retaining your core subscription.
Need assistance with one of our products? Contact our support team by selecting the chat icon at the bottom right of this article.
You may still be charged for the next billing period if the notice period has passed.
This charge occurs because the system follows a set billing cycle, and cancellation requests made after the notice period cut-off are only effective from the next period onward.
Notice periods are:
15 days for subscriptions with a renewal period of 1 month.
30 days for subscriptions with a renewal period of 6 months.
90 days for subscriptions with a renewal period of 12 months.
For instance, Dispatch is a monthly service requiring a 15-day notice period before cancellation. Additionally, Deliverect Direct subscriptions can be canceled independently, retaining full access to the core subscription. Access to Deliverect Direct channels will terminate after the cancellation's effective date.
Step 1. Select the 
Configurations (cog) icon in the sidebar.
Step 2. Select Billing.
Step 3. Select View subscriptions.
Step 4. Select the subscription.
Step 5. At the bottom of the page, select Cancel subscription. You are then asked for confirmation. Someone from our team will reach out to you.
What happens after cancellation
Once your cancellation request is processed, the related services will remain accessible until the end of the billing period. For Deliverect Direct, access to Direct channels will terminate after the effective cancellation date, but your core subscription will continue uninterrupted if only an add-on is canceled.
All integrated channels will be disconnected after your cancellation request is processed. Ensure you download any necessary reports or data from the Deliverect Portal before final access is terminated.
Reach out to our support team if the link is not visible. If you wish to cancel specific services while retaining your core subscription, our support team can assist you in tailoring your subscription to meet your needs.
Tags: cancellation, subscription, contract