A PLU (price look-up) is a unique code that communicates an item and its price. The PLUs used must be identical on Deliverect and your POS.

Step 1. Log in to your Deliverect account.

Step 2. Select Orders in the sidebar.

Step 3. Select the Filter button.

Step 4. For the Order status filter, choose Failed.

Step 5. Find the correct order and expand it by selecting the arrow.

Step 6. Inside the red box, an error code will be shown.

The current PLU is displayed next to the item's name.

Step 1. Sync your products from your POS to Deliverect.

Step 2. Publish your menus to your channels.