Need help using the OrderMate integration? In this article, find solutions to common errors and issues.
Error or issue | Solution |
Product sync times out or fails while fetching your menu from OrderMate. | Retry the sync from your location settings. If it keeps failing, restart your POS and check your internet connection. Very large menus can also cause this — try trimming unused products. If the issue persists, contact OrderMate support. |
Test order fails with: “Invalid HTTP result from POS ORDERMATE: 500 - Payara Server...” | Go to your location settings, click Register, then retry the order. |
Test order fails with: “Invalid HTTP result from POS ORDERMATE: 408 - Timeout while contacting the store with the id”. | This is a timeout on OrderMate's side. Restart your POS system and try again. |
Orders aren't appearing on the POS and no receipt ID or status updates come back. | Some integration settings may be missing on the OrderMate side. Contact OrderMate support to have this enabled for your account. |
Orders stay stuck on “Accepted” and don't progress with delivery drivers. | Enable auto-managed delivery drivers in OrderMate, or make sure drivers are assigned and managed correctly on each order. |