What does the integration with Postmates entail?
You can manage your menu through Deliverect
After the integration is activated, all menu edits will be made from Deliverect
You can snooze products directly in Deliverect.
All orders will go through Deliverect to your POS
How does the integration work?
The customer places an order on Postmates
The order is auto-accepted, sent to your POS, and printed in the kitchen
** Note that even though the orders will automatically enter your POS, depending on your POS you might also have to accept it there.
What do you need to set up from the Deliverect platform?
Customer-facing URL for Postmates
Create a menu in Deliverect
Add a menu availability in Deliverect
Activation Timeline
Menu must be completed in Deliverect before requesting activation
Deliverect sends new activation requests to Postmates on Monday by 5:00PM EST
Postmates sends confirmation of menu to customer success agent for approval on Wednesday
Once the menu is approved, your activation will take place on Wednesday
Menu Management through Deliverect
What does the Postmates integration support?
Product mapping
Product name
Product images
Disabling products
Prices
Modifier/option groups
Modifiers/options
Descriptions
Availabilities of the menu
Category availabilities within the menu
Tags: allergens, vegan, alcohol, etc.
**Note that it can take up to 5 minutes for the menu changes to be visible online.Tabletless mode
Snoozing products
What doesn't the Postmates integration support?
Nested modifiers created in Deliverect
Multiple menus
Busy mode
Discounts
What is needed to be able to send my menu to Postmates
You must set availability (hours of operation) for your menu(s).
When do I need to push the menu (update the online version of the menu)?
With every menu change (new product, price change, naming convention, category, etc.)
With every availability change
Order management through Deliverect
Which information is sent to Deliverect with the order?
Order details
Pick-up time
Customer info (name only)
Which type of orders are supported?
Take-out orders
Delivery orders
Scheduled orders