Is your store not open for orders on a delivery platform? Here are some reasons why and how to resolve each one.

Open the Busy mode window for the location and ensure that the store is open. If it isn't, select the Open store button.

Check the Opening hours tab on the Schedule page if customers can't place orders on any delivery platform for a location. Edit the opening hours if needed.

Is your menu currently not published on the delivery platform? Ensure that the correct schedule is set on the Menu scheduling tab of the Scheduling page.

Setting a holiday closes your location. View the Holidays tab of the Scheduling page to check if one is configured. Select the delete icon to remove a holiday.

Follow the steps in this article if you are yet to publish your menu to a delivery platform. This is a necessary step to allow customers to place orders.

If your store is only closed on one delivery platform and the above solutions didn't provide an answer, there is likely an issue with the delivery platform. Some channels inform Deliverect when a store closure is triggered from their platform. If supported, it will show in your Deliverect Operation Reports as Busy Mode Sync and a log explaining what triggered the store closure. It's important to note that a Busy Mode Sync is just Deliverect syncing through the state of your channel and not Deliverect triggering the changes. Contact the delivery platform via your account manager or the support team if you require further assistance.