Is your store not open for orders on a delivery platform? Or, are you experiencing unexpected closures and reopenings? Here are some reasons why and how to resolve each one.
Your store is set to be closed
Open the Busy mode window for the location and ensure that the store is open. If it isn't, select the Open store button.
You have incorrect opening hours
Check the Opening hours page if customers can't place orders on any delivery platform for a location. Edit the opening hours if needed.
You have incorrect menu scheduling
Is your menu currently not published on the delivery platform? Ensure that the correct schedule is set on the Schedules page.
You have special hours set
Special hours replace your regular hours. Visit the Special hours page and ensure that you don't have special hours closing your store.
Your menu is not yet published
Follow the steps in this article if you are yet to publish your menu to a delivery platform. This is a necessary step to allow customers to place orders.
There is a delivery platform issue
If your store is only closed on one delivery platform and the above solutions didn't provide an answer, there is likely an issue with the delivery platform. Some channels inform Deliverect when a store closure is triggered from their platform. If supported, it will show in your Deliverect Operation Reports as Busy Mode Sync and a log explaining what triggered the store closure. It's important to note that a Busy Mode Sync is just Deliverect syncing through the state of your channel and not Deliverect triggering the changes. Contact the delivery platform via your account manager or the support team if you require further assistance.
Additionally, unexpected store closures or reopenings may occur due to the following factors:
User-Triggered Store Closures: In some cases, closures may result from manual actions by users with sufficient permissions. Examining Deliverect's activity logs can help identify who initiated the closure, allowing businesses to address these occurrences effectively and implement preventive protocols.
Status Synchronization with Third-Party Platforms: Integrations with platforms may lead to automatic closures or re-openings based on operational inefficiencies. External platforms may impose closures due to operational inefficiencies, high cancellation rates, or policy violations. These actions are communicated to Deliverect through a busy mode sync operation which can be viewed on your Operations tab. A store closed by an external app will reflect as closed in Deliverect, and vice versa. When encountering such behavior, merchants are advised to consult the external platform for detailed insights.
Did the above solutions not resolve your issue? If so, reach out to our support team for help.