Need help using the ES Kassasystem integration? In this article, find solutions to common errors and issues.
Error or issue | Solution |
Tip amount does not appear on the POS display. | The tip is still calculated correctly and will show on the printed receipt, even though it isn't shown on the POS display screen. |
Order notes don't appear on the POS screen. | Order notes are not shown on the POS screen but are included on the kitchen ticket, which can be sent by email. |
Order with nested modifiers or bundles/combos fails to come through. | The POS cannot receive orders containing nested modifiers or bundle/combo items. Avoid building menus with nested modifiers or combos for this POS. |