Dispatch by Deliverect uses data to automatically assign orders to your own drivers or to local last-mile providers.
Requirements
An account with a dispatch partner or your own delivery couriers.
FAQ
What happens when there are no drivers available? You will either have to deliver the order yourself or cancel the order.
Are you able to use dispatch partners if your e-commerce or online ordering site does not integrate with Deliverect? No, it is necessary for orders to come in through an existing integration connected to Deliverect.
Do dispatch partners work with phone orders? No, the order needs to come from an integrated channel.
What if the creation of a dispatch job fails? Please visit the platform of the dispatch provider and manually create a delivery job.
What if an order gets canceled? You can cancel the dispatch job straight from the Delivery Manager Application by clicking on the Help icon for the order.
How can I manually assign riders?
If you're using Deliverect for Couriers (meaning you have your own couriers) you can manually assign riders via the My Couriers page in the sidebar in your Dispatch settings. Under Settings, activate Allow only the store manager to assign new delivery jobs. You can also manage riders for each order under the Live View section.
If you are using dispatch partners, then you can manually assign riders from the Auto-Selection tab in the sidebar in your Dispatch settings. From this page you can scroll down to the Assignment of rider section and choose if you want to automatically or manually assign riders.
How do I switch to self-delivery?
To transition from using third-party couriers via your current delivery channel to managing deliveries with your own team via Dispatch, please reach out to the support team of your delivery channel for assistance.