Deliveroo will send through Remakes of orders. These can be due to driver or restaurant errors - to clarify which, please reach out to your Deliveroo account manager.

These orders will be sent through to Deliverect, and then to your POS, as fully paid orders. You may notice that in your Deliveroo dashboard, these orders are assigned £0.00. This is because it may be your fault, or you're awaiting Deliveroo's decision on whose fault it is.

The Deliverect Order Note will highlight whether or not this is a remake, so you can decide if you need to manually void the cost in your POS, as you may not receive the balance from Deliveroo if the fault is yours.

In Order Note, the number following the '-' will tell you which order the remake is from. In the below order, the original order was #2102:

You can also find this by going to the Orders page, selecting the More dropdown, and choosing Export orders. If you have a high number of Deliveroo remakes and would like to locate them easily, use the filter at the top of the page to only show Deliveroo orders.