Terminal displays the message "Terminal needs to be initialized"
Terminal displays the message "Terminal needs to be initialized"
Turn off and restart
Turn off the Spire Bluetooth POS terminal by pressing the power button, then turn it back on.
Check the connection
Ensure the terminal is properly connected. Check if the Wi-Fi logo appears on the terminal's screen. If the Wi-Fi logo is not visible, make sure the terminal is connected to a functional Wi-Fi network.
Test transaction on the ordering terminal
Perform a test transaction on the associated ordering terminal to confirm the POS terminal is working correctly. Ensure the transaction is processed correctly and the payment is accepted.
Contact support
Contact our support team if the issue persists after following the steps above.
Terminal displays the message "Integrity Error"
Terminal displays the message "Integrity Error"
This is an integrated security measure to protect your device from unauthorized tampering. When this message appears, it’s important to follow the appropriate steps to address the issue.
First, Contact our support team and provide the following information.
The serial number of your Spire terminal.
A brief description of the "Message Pad Tempered" error.
Any relevant details about the circumstances under which this message appeared.
Our support team will provide specific instructions on how to resolve this issue.
In some cases, replacing your terminal may be necessary. If our support team determines a replacement is required, here’s how the process will proceed:
You will receive detailed instructions from our team on how to prepare your terminal for replacement.
We will arrange for a new Spire terminal to be shipped to your location.
You return the defective terminal within a specified timeframe using protective packaging.
Once we receive the defective terminal, we assess its security and proceed with the replacement if necessary.
You will receive instructions for activating and configuring your new terminal.
The replacement process ensures your terminal remains secure and functional.