Need help using the Cashpad integration? In this article, find solutions to common errors and issues.
Error or issue | Solution |
Tax not found for product <product-id>. | Prices or tax settings are missing for this product on the Cashpad side. Check the product's pricing in Cashpad, then sync your products again. |
Test orders stay in “parsed” status and never appear on the POS. | Contact Cashpad support to review your configuration. They can verify that the menu and order webhooks are set up correctly and check your location and pricing settings. |