To activate your Deliverect Kiosk, you must complete the following actions:
Create a payment profile on Deliverect.
Complete the Know Your Customer (KYC) process with our payment partner, Adyen.
To help you prepare, here is a summary of the standard KYC documents typically required by Adyen.
Proof of identity: Passport, national ID card, or driver’s license for beneficial owners and directors.
Proof of address: Recent utility bill, bank statement, or government-issued document (within the last three months).
Company documents: Certificate of Incorporation, Articles of Association, shareholder register, and list of directors.
Bank account details: A bank statement or voided cheque for the payout account verification.
Business details: Relevant licenses or permits and description of business activities.
Additional documents: For businesses operating under a trust, trust deeds and trustee information are required.
Failure to complete either step will make your kiosk ineligible for activation.
For updates, please refer to the Adyen portal. If you're experiencing issues, send an email to [email protected], your brand account manager, and your Deliverect account manager.
Part 1: Create a payment profile
Follow these steps to create your payment profile on Deliverect Restaurants.
Step 1. Go to https://enterprise.deliverect.com and log in with your email address and password.
Step 2. Select 
Deliverect Pay in the sidebar 
and choose Configuration 
.
Step 3. Select the + Add button.
Step 4. Choose Adyen (Balance Platform) and select the Continue button .
Step 5. Select the + button.
Step 6. Complete the fields and agree to the Terms and Conditions. Once finished, select the Save button.
Step 7. Choose the business created in the previous step and select the Continue button .
Step 8. Select the + button.
Step 9. Enter your bank account details.
Part 2: Complete the KYC process
This step is critical and must be completed in full for your kiosk to go live.
Step 1. In the sidebar, select Deliverect Pay and then Configuration .
Step 2. Select the payment profile.
Step 3. Select the Gateway tab.
Step 4. Select the Action required link.
Step 5. Choose the correct option for your business and select the Next button.
Step 6. Confirm the details on this page and add any missing information. Review and sign the legal disclosures.
KYC submission reminders
Provide all required information carefully, as missing or incorrect details will delay your approval.
If you are applying on behalf of a trust, KYC requirements are more complex. Refer to the Trusts section below for definitions and documentation guidance.
Once submitted, your information will be funneled through an automated assessment or an underwriting agent.
If you do not receive a completion notification within 24 hours of completing the process, please log back into the portal and review your submission status. Additional information may be required.
Trust applications
When applying on behalf of a trust, you must supply additional details to meet regulatory requirements.
Key trust definitions and required information
Term | Definition | What you need to provide |
Trust Name | The legal name of the trust as stated in the Trust Deed. | Full legal name of the trust. |
Trust ABN | The ABN associated with the trust (if applicable). | Trust’s ABN. |
Trust Deed | The legal document outlining the trust’s terms, trustee powers, and beneficiary rights. | Certified copy of the Trust Deed or relevant sections. |
Trustee | The individual(s) or company responsible for managing the trust. | Full name(s), date of birth (for individuals), or ACN (for companies). |
Settlor | The person or entity who established the trust with the initial settlement sum. | Full name. If deceased, please note so. |
Beneficiaries | The person(s) or group entitled to benefit from the trust. | List of names or class descriptions as per the Trust Deed. |
Appointor/Principal | The individual with the authority to appoint or remove trustees (holds ultimate control over the trust). | Full legal name. |
Corporate Trustee Directors | Directors of the trustee company (if applicable). | Full name(s), date of birth, and residential address. |
Required Identification Documents
Trustee(s)
Individual Trustee(s): Valid photo ID (passport or driver’s licence).
Corporate Trustee(s): ASIC company extract + Director ID verification.
Appointor/Principal (if applicable)
Valid photo ID
Settlor (if required)
Valid photo ID or confirmation of deceased status.
Beneficiaries
If named individuals, an ID may be required in some cases.
Important notes
Incomplete or incorrect submissions will delay KYC approval.
Trust structures are often complex — review your Trust Deed carefully before submitting.
If unsure, consult a legal advisor or accountant prior to completing your KYC.
Next steps after submission
Your submission will be reviewed by our underwriting partner. If you do not receive a confirmation within 24 hours of completing the KYC, log back into the portal to check for updates or further information requests.