Error message or issue

How to resolve

Menu publish fails because menu updates are restricted for your store.

Your store was configured to not allow menu updates. Contact our support team to confirm this should be turned back on.

Menu publish fails because your channel is suspended or inactive.

Your store connection needs to be reactivated. Contact our support team to confirm your subscription is valid and have the connection checked, then republish your menu.

Menu publish fails because an item is priced at 0.

Base menu items can't be published with a price of 0. Update the product to add a price and republish your menu.

Menu publish fails because your store shows as inactive on Glovo's side.

Contact our support team so we can check with Glovo whether your store should be active.

Menu publish fails with an image URL error.

Image links in your menu must use a secure (https) URL, or be left blank. Update the affected product's image and republish your menu.

Menu publish fails because a product is missing a description.

Add a description to the product mentioned in the error and republish your menu.

Menu publish fails because a category has no items.

Every category in your menu must contain at least one item. Add an item to the empty category, or remove it, then republish your menu.

Menu publish fails because you've reached the daily limit.

Glovo only allows up to 5 menu publishes per day. Wait until the next day before republishing.

Error message or issue

How to resolve

The payment method shown for an order doesn't match how the customer actually paid.

Glovo decides how they pay the restaurant, which isn't always the same as how the customer paid. This is expected behavior and not an error.

Menu items or modifiers appear in a different order on Glovo than in Deliverect.

Glovo automatically reorders products by price and modifiers by ID to increase average order value. Categories keep the order you set in Deliverect, but there's currently no way to opt out of the item reordering.

Orders aren't auto-accepting.

This depends on which activation settings were used when your store was connected. Contact our support team to confirm your store is set up for auto-accept.

Orders paid with a meal voucher don't close automatically on your POS.

This is expected – meal voucher orders are split payments, and your POS can't fully automate mixed payment types. You'll need to manually close these tickets based on the order notes provided.

You can't publish more than 5 menu updates in a day.

Glovo limits menu publishing to 5 times per day per store. Plan your menu changes accordingly.

Your store must be manually checked in every day before receiving orders.

Glovo requires stores to manually check in at the start of each day via the Glovo app – this can't currently be automated. Ask your Glovo account manager if your store is eligible for auto-login.

Opening hours or store availability set in Deliverect don't apply to Glovo.

Glovo doesn't support receiving opening hours or menu availability from Deliverect. You'll need to manage your Glovo opening hours directly through the Glovo portal.

Orange busy mode no longer works.

Glovo discontinued orange busy mode. If you need to add delay time to incoming orders, use the prep time update feature instead (this requires auto-accept to be turned off).

You've hit the request limit and see failures across snooze, busy mode, or menu actions.

Glovo limits all API requests to 120 per minute per store address. If you hit this limit, wait a short while before trying again.