You can change the preparation time for orders in DMA.
Changing the order preparation time will replace the default set preparation time, but will not influence the default delivery time. For example, if your default preparation time is 15 minutes and delivery time is 30 minutes, and you change the preparation time to 30 minutes, the delivery time will remain 30 minutes.
The change in preparation time is sent to the driver but not your customer.
Not all delivery channels support this functionality. You can only adapt the preparation time, not the delivery time. Couriers can change the delivery time if necessary.
Incoming orders
Choose the preparation time before accepting an order.
It is required to deactivate the Automatically accept orders setting to change the preparation time for incoming orders. You can find the option by navigating to the Settings page in your DMA app and selecting the Orders tab.
Accepted orders
Step 1. Tap on the Order details button to update the preparation time of an order currently in progress.
Step 2. Tap on Change Pickup Time.
Step 3. Choose how long you want to delay the pickup time and tap the Delay Pickup Time button.
