If you haven't been able to find what you were looking for in our help center, our support team is here to help! For a quick resolution, we recommend you provide as much detail as possible (view this article for information). We are available 24/7.
Select the green chat icon at the bottom right of Deliverect, and then select Send us a message.
Our agents can easily start a voice call or screen share directly through our chat messenger whenever you need extra hands-on help.
Our technical support team typically responds to live chats within a few minutes.
To ensure a smooth handoff, please tell us about your issue and provide any necessary details, which will help us prepare the agent before you chat (or receive a call).
Benefits of chat
🧑💼 Get the right agent
We route your questions to the Deliverect agent who can best help you with your account.
⏱️ Save time
Our agents can easily identify you and view the specifics of your account. By using this information, they can answer your question faster.
📞 Voice calling and screen sharing
If needed, our agents can initiate voice calling or screen sharing to aid in providing a resolution.
Premium services
Clients in need of an upgrade in service can pay a fee to unlock features such as priority response, SLA commitment, and a dedicated support agent.
| STANDARD SUPPORT (included in every Deliverect subscription) | PREMIUM SERVICES |
Access to Help Center articles | ✓ | ✓ |
Access to video tutorials | ✓ | ✓ |
24/7 live chat | ✓ | ✓ |
24/7 live chat voice call | ✓ | ✓ |
24/7 live chat with screen-sharing | ✓ | ✓ |
Dedicated support agent |
| ✓ |
SLA commitment for chat and email |
| ✓ |
Priority handling all support channels |
| ✓ |
Priority handling finance and subscriptions |
| ✓ |
24/7 email support |
| ✓ |
24/7 DMA support |
| ✓ |
24/7 WhatsApp support |
| ✓ |
Access to ticket portal |
| ✓ |
Failed order analysis (30-day review) |
| ✓ |
Roadmap voting and updates |
| ✓ |
Incident post-mortem reporting |
| ✓ |
Emergency phone support 24/7** |
| ✓ |
Failed orders proactive troubleshooting and repair** |
| ✓ |
Services marked with ** are available only to businesses with 50+ locations.