Need help using the Zone Soft integration? In this article, find solutions to common errors and issues.
Error or issue | Solution |
Invalid Product: Invalid PLU. | This means the product's PLU code in Zone Soft doesn't match what's expected. Contact your Zone Soft reseller to correct the product's PLU setup. |
order_rejected_pos_ping_failed or pos_unreachable. | Your POS isn't reachable and can't receive orders, often due to it being offline or the required application not running. If this happens on a test order, ask your reseller to confirm the ZSRestaurant Orders module is activated on your POS. |
order_rejected_pos_missing_integration_service. | The Deliverect integration isn't active on your POS. Contact your Zone Soft reseller to activate it. |
Zone Soft is not reachable. | Zone Soft's servers are temporarily experiencing an outage. Wait a few minutes and try again; if the issue persists, contact your Zone Soft reseller. |
Tax shows as 0% in Deliverect even though sales are recorded correctly in the POS. | This is a display-only issue in Deliverect. Your sales and tax are registered correctly in the POS, so no action is needed. |
All orders appear labeled as “Deliverect” in the POS regardless of which delivery channel they came from. | This is expected behavior with the current Zone Soft integration, which cannot yet separate sales by individual delivery channel. |