Are you experiencing difficulties getting orders to print using the Delivery Manager App (DMA)? Try the following solutions.
For LAN/Wi-Fi printers
Ensure that the printer is connected to the same network as your tablet.
For Bluetooth printers
Ensure that Bluetooth is active on the printer and tablet.
Move the tablet closer to the printer to rule out any range issues.
Allow Bluetooth for the Delivery Manager App:
For iPads, view this article.
For Android tablets, view this article. The Nearby Bluetooth devices permission is required.
Check your workstations
If you have configured workstations, ensure they are assigned to print all items or brands.
Step 1. Open the Settings page on your Delivery Manager App and tap on Workstations.
Step 2. Tap on Edit for a workstation.
Step 3. If items or brands are not assigned to the workstation, use the + Assign items/+ Assign brands button to add them.
Step 4. Tap on the Save button.
Try reconnecting the printer
Does the Delivery Manager App see the printer in the Receipt printing tab of the Settings page? If so, disconnecting and then reconnecting it may resolve the issue.
Step 1. Open the Settings page on your Delivery Manager App and tap on Receipt printing.
Step 2. Tap on Configure for the printer.
Step 3. Tap on Disconnect at the bottom.
Step 4. Follow the steps in this article to create a new connection to the printer.
Try moving your printer to a different location
Microwaves and other appliances can cause interference to devices using Bluetooth and Wi-Fi. Temporarily move your printer to see if that resolves the issue.
Still unresolved? Contact our support team for assistance.