Terminal not charging
Terminal not charging
Try another charger:
Ensure you are using the charger provided with the D200 terminal.
If you have another compatible charger available, try using it to see if the issue persists.
Check the terminal’s connection
Ensure the charging cable is securely connected to the D200 terminal and charger. Also, check that the connectors are not damaged or obstructed.
Inspect the charging port on the terminal carefully to ensure it is clean and free of debris. Clean it gently if needed.
Ensure the terminal is properly positioned on the charger. It should fit snugly to ensure a stable connection.
Terminal displays "Login Error"
Terminal displays "Login Error"
Check that the terminal is connected (Wi-Fi logo on the screen)
If your terminal shows "Login Error," the first step is to verify its connection. Ensure the Wi-Fi logo is shown on the screen which indicates a connection to the network.
If the Wi-Fi logo is not visible, check the network connections and ensure the terminal is correctly configured to connect to your Wi-Fi network.
Power off and restart:
Restart the terminal by turning it off completely, waiting a few seconds, and then turning it back on. Once restarted, try reconnecting to the network.
Force a login:
On the terminal’s keypad, press the keys "X F1 513." This may bypass the login error by forcing a new connection attempt.
Perform a test transaction:
Run a test transaction on the terminal to check if the login error is resolved. If the test transaction fails because of the login error, contact support.
Terminal displays the message "Card mute"
Terminal displays the message "Card mute"
Ensure that banking contracts are properly initialized with your payment provider:
Verify that all banking contracts associated with your D200 terminal are correctly initialized with your payment provider. This ensures your terminal is authorized to process payments. Contact your bank directly if you have any doubts or need assistance.
Contact support:
Hardware replacement process:
If the issue persists after following the steps above and our support team confirms, we will initiate a hardware replacement process. You will receive detailed instructions on how to return the defective device and receive a replacement.
Terminal displays the message "Message Pad Tempered" or "Integrity Error"
Terminal displays the message "Message Pad Tempered" or "Integrity Error"
This is an integrated security measure to protect your device from unauthorized tampering. When this message appears, it’s important to follow the appropriate steps to address the issue.
First, Contact our support team and provide the following information.
The serial number of your D200 terminal.
A brief description of the "Message Pad Tempered" error.
Any relevant details about the circumstances under which this message appeared.
Our support team will provide specific instructions on how to resolve this issue.
In some cases, replacing your terminal may be necessary. If our support team determines a replacement is required, here’s how the process will proceed:
You will receive detailed instructions from our team on how to prepare your terminal for replacement.
We will arrange for a new D200 terminal to be shipped to your location.
You return the defective terminal within a specified timeframe using protective packaging.
Once we receive the defective terminal, we assess its security and proceed with the replacement if necessary.
You will receive instructions for activating and configuring your new terminal.
The replacement process ensures your terminal remains secure and functional.
Terminal displays the message "Card not supported"
Terminal displays the message "Card not supported"
Ensure that banking contracts are properly initialized with your payment provider:
Verify that all banking contracts associated with your D200 terminal are correctly initialized with your payment provider. This ensures your terminal is authorized to process payments. Contact your bank directly if you have any doubts or need assistance.
Contact support:
Hardware replacement process: If the issue persists after following the steps above and our support team confirms there is a problem with your D200 terminal, we will initiate the hardware replacement process. You will receive detailed instructions on how to return the defective device and receive a replacement.
Terminal displays the message "Terminal to initialize"
Terminal displays the message "Terminal to initialize"
Power off and restart
Turn off the D200 terminal by pressing the power button and turn it back on.
Check the connection
Ensure the terminal is properly connected. Check if the Wi-Fi logo appears on the terminal’s screen. If the Wi-Fi logo is not visible, ensure the terminal is connected to a functional Wi-Fi network.
Test transaction on the associated terminal
Perform a test transaction on the associated command terminal. Ensure the transaction is processed correctly and the payment is accepted.
Contact support