The Orders tab is shown when you open the Delivery Manager App (DMA).
Your orders are divided into sections according to their status.
Requires attention: Orders that require your input to proceed
New: Orders to accept
In Progress: Orders that have been accepted and are in the preparation stage
Finished: Orders that are prepared or delivered to the customer
Scheduled: Orders requiring preparation at a later time
View details about an order
Select an order from the list to see its details in different sections.
A: Order ID, customer's name, channel, and current status
B: When the order will be picked up
C: Delivery notes and type
D: Price of the order
E: Items contained in the order
The customer info is what Deliverect receives from the delivery channel which can vary.
Orders may show messages or warnings. For example, if a courier is waiting to pick up an order.
Tap on Order Details to view additional order details and actions.
On this screen, you can:
Change pickup time.
View the customer's name, delivery address, and telephone number.
Call the customer.
View couriers, including their type (bicycle, car, cargobike, drone, motorbike, on foot, or robot). You can assign a courier if necessary.
Cancel the order.
Not all functionality is supported by all delivery channels and dispatch partners.
Change an order's status
Need to change the state of an order? First, select the order from the list and then tap on the desired status.
You can also advance an order's status by swiping.
Tap on the Undo button at the bottom right to revert the status change.
Filters
Tap on the Filter button at the top left to limit your order list to specified criteria. Use it to only display orders from selected channels or order types. You can also change the sorting of orders.
Print orders
With the Print option, manually send the order to your connected printer. If you want orders printed instantly, turn on the Automatically print option in the Receipt printing settings of your app.
Order grouping
Orders are grouped if set for pickup by the same courier, allowing for easier prioritization and packing. At present, only Deliveroo supports this functionality.
