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Getting Started and Help
Getting Started and Help: FAQs
Getting Started and Help: FAQs
Updated over a week ago

Account

How do I create a Deliverect account?

You can sign up for an account by going to Deliverect.com and selecting the Get Started button.

How long does it take to be fully operational (onboarded)?

The time it takes for your Deliverect account to be fully set up depends on the POS and delivery platforms that you use. Some integrations can be instantly set up, while others require additional steps before being ready. One team strives to get customers up and ready as soon as possible.

How can I cancel my Deliverect account?

Select Settings in the sidebar and choose Subscriptions. Request a cancellation of each active subscription. Learn more.

Why was my account suspended?

Your account might be suspended due to an invoice not being paid. If you believe this to be incorrect, please reach out to our support team.

How can I add a user to my Deliverect account?

In the sidebar, choose Settings and then Users. Select the Invite user button. Learn more.

How can I remove a user from my Deliverect account?

In the sidebar, choose Settings and then Users. Select the trash icon for the user. Learn more.


Billing and subscriptions

How can I view my subscriptions?

You can view your subscriptions by going to Settings and then Subscriptions. Learn more.

How can I pay an invoice?

Log in to your Deliverect account and go to Settings and then Billing. Select the Pay invoices button. You may have also received an email containing a link to pay for the invoice. Learn more.

How can I update my billing/payment method?

In the sidebar of your Deliverect account, go to Settings and then Billing. You can add or change a payment method on this page.

How long does it take for my invoice payment to be processed?

Invoices paid via credit card are processed immediately. If paid via bank transfer or direct debit, it can take up to 5-7 business days until the payment is fully processed.

How can I cancel a subscription?

In the sidebar of your Deliverect account, go to Settings and then Subscriptions. Select the subscription and choose Cancel subscription.

What are the pricing options offered by Deliverect?

You can find our pricing information on our website. The pricing depends on the subscription type you would like to have.


Features

What is Busy Mode and how does it differ from changing opening hours?

Busy mode temporarily closes your store if you are unable to fulfill orders. Changing your opening times affects when your store opens and closes and is shown on your delivery platforms. We recommend updating your opening hours only for permanent changes to your business hours.


Help

Where can I learn how to use Deliverect?

Our help center contains over 450 articles that explain how to correctly configure your account and use features. We recommend using the search bar to quickly find relevant articles.

You can also view our Tutorials page to find interactive guides for select features and settings.

How do I contact support?

Log in to your Deliverect account and select the chat icon at the bottom right of the page. Select Ask a question to start a conversation. We do not provide telephone support. Learn more.


Other

How can I become a delivery driver for Deliverect?

Deliverect is a digital food ordering solution for restaurants, convenience stores, and grocery stores. We do not contract or work directly with delivery drivers.

How can I receive a refund for my order?

Deliverect is a digital food ordering solution for restaurants, convenience stores, and grocery stores. If you are missing a refund or a delivery, contact the restaurant or the delivery channel. We are unable to provide support directly to customers.

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