You can adjust the settings of a location using TouchBistro as the POS.
Editing location settings is only possible with the user role Edit location settings. If your user role does not include this, contact an Administrator user in your account and ask them to provide you access. Learn how to change user roles.
Follow the steps in this article to access the settings page of your location. Some settings in this article can also be changed for individual channels.
Connection
Venue ID
Enter the TouchBistro Venue ID for this location. You can find this in the Restaurant Information sidebar section of your TouchBistro Admin Settings.
Product sync
Default tax override
Override POS takeaway tax rates during product sync. Rates will apply to all items. Enter as a number (e.g., for 20% enter 20, for 6.75% enter 6.75).
When making changes to the following settings, ensure that you are editing in the correct area. Any changes made to the location will propagate to all online stores of this location. Any changes made when editing the settings from the online store will impact only that online store.
Global order settings
Anonymize customer data (GDPR)
Activate to hide order customer info and delivery address details. Update the customer's name to “Anonymized” once the order is finalized by TouchBistro.
The customer information is available until the order receives the “Finalized” order status.
Order
Provider ID
Choose the TouchBistro Provider ID to use for orders. If you can't find the correct option, Create one in TouchBistro.
Order payment
Send discounts
Activate to send orderTotal to your POS inclusive of discount amount.
TouchBistro does not register discount amounts in their POS or reporting. The only behavior of this setting is to reduce the order total.
Send delivery fee
Activate to send delivery fees to your POS.
Send service charge
Activate to send service charges fees to your POS.
When to send delivery fee
Choose to send delivery fees to your POS at all times or only when the delivery is made by the restaurant. Ensure that the settings Send delivery fee and Delivery fee PLU are also configured for a correct mapping to your POS.
Send tip
Activate to send tips to your POS.
Order behaviour
Buffer orders
Activate to delay order release to the POS. Orders are automatically accepted on Parsed and Scheduled statuses until it is time to send them to the POS (pickup time minus the channel’s Average Preparation Time). This setting overrides the value set in Auto accept order when as all orders are auto-accepted.
Average preparation time
Set your average preparation time in minutes. Used in combination with the Buffer orders setting.
Average delivery time
Average delivery time in minutes. Controls various self-delivery and dispatch settings.
Separate same products
If two or more of the same products are ordered, separate them into individual line items for improved visibility in the POS order and receipt.
Skip sending order cancellation to POS
Skip sending any online store or DMA-canceled order to POS.