Below are some common issues when receiving orders from ezCater.
Issue | How to resolve |
Missing modifier | Ensure that you don't have any modifiers with a name that may be interpreted as redundant to its item. |
Not receiving orders | |
An order has a pickup date and time outside of your opening hours | Ensure your opening hours on Deliverect match those in your ezCater admin portal. |
Order error: | You may have manually replaced an item in an order before accepting it. Deliverect is unable to link the item.
Contact ezCater to request that they deactivate off-menu items. |
Still need help? Reach out to our support team.