Create alerts to be notified of important updates. For example, you can set up an alert to notify someone when a location is not accepting orders from a delivery channel. All users in an account can subscribe to any created alert.
Log in to your Deliverect account, select Operations in the sidebar ①, and choose Alerts ②.
Create an alert
To add a new alert, select the + Create button.
The following options are available:
Alert topic: Choose the alert type:
Order cancelled: The order was canceled by the customer or delivery channel.
Order injection failed: If an order was not sent to your POS
Menu publish failed: If a menu was not successfully published to a delivery channel
Item snoozed: If an item is marked as unavailable (requires Deliverect Plus). You can also filter on specific items.
Store closed by channel: If a store is closed from Deliverect or by the delivery channel (requires Deliverect Plus). The supported channels for this alert are Dame Jidlo, Deliveroo, DeliveryHero, DiDi Food, DoorDash, Foodora, Glovo, Grubhub, Hungry.dk, iFood, Just Eat, Mjam, Rappi, Talabat, Uber Eats, and Wolt. (requires Deliverect Plus).
Store closed by user: If someone has closed the store (requires Deliverect Plus).
Order delayed: If a user has changed the preparation time for orders. (requires Deliverect Plus).
Trigger requirement (not yet available on all accounts):
Default: An email is sent immediately when the event first occurs. Afterward, events are grouped every 10 minutes.
Custom: Send an alert if the alert topic occurs a specific number of times within a defined timeframe.
Locations: Choose between all locations or specific ones.
Notify me by: Choose the notification method.
Email
WhatsApp (not yet available on all accounts)
Subscribers: Select the users from the dropdown you want to notify once the alert is triggered. If you want to include people outside your Deliverect account, select Add external users and enter their email addresses.
Select the Create button to save the alert.
Manage alerts
Created alerts are shown in the tabs:
Subscribed: Alerts that you are currently subscribed to.
Created: Alerts that you have created.
All: Every alert created by yourself or other users in your account.
You can view or manage an alert by utilizing the buttons next to it. The following options are available:
① View the details of an alert
② Subscribe or unsubscribe to an alert
If you created the alert, you can also:
③ Edit the alert
④ Delete the alert
Tags: alerts, notifications, emails