Although not all channels currently support sending the discount totals through to Deliverect, for the channels that do support it, the process of activating these is often very similar.
How Deliverect handles discounts
When a discount is applied to your customer's order, this balance will need to be reflected in your Deliverect order and subsequently in Lightspeed.
When the order arrives in Deliverect, the Discount Total is displayed.
When the order is sent to Lightspeed, the Discount Total will also be highlighted on the Lightspeed order.
Your Lightspeed reports will allow you to keep track of the discounts processed.
How to configure discounts?
Once you've activated a discount on your specific delivery channel, you can configure your Lightspeed account to make sure that Deliverect can send through the discounts.
In Lightspeed, select the Products icon ①, Products ②, and then Discounts ③.
Once at the discounts screen, you can select the Add Discount button to add a new discount.
We recommend that you create a unique discount product for every delivery channel where you will be offering discounts.
Once selected, there are a few fields that need to be filled in to process your discounts:
Name: The name of your delivery channel + Discount
PLU: Technically the PLU for your discount product can be anything you'd like but we suggest using 'UE99' for UberEats, 'DELD99' for Deliveroo, and 'TA99' for Takeaway.
Discount: Please set your discount amount to 0.00$ as this will allow us to override the correct discount amount for each order.
Visible: If you don't want the discount option to be visible to your staff you can turn-off that toggle.
Discount Types: For it to work, please set the discount type as a Reduction Current in Lightspeed. Setting it up as a Reduction Ticket will cause the discount to come in as $0.
Once you've filled out all the necessary fields, your Discount product should look something like this:
Repeat the process for each delivery channel you'd like to activate discounts for.
Next steps
Once finished adding the new discount products please contact your Deliverect account manager or our support team to allow us to activate discounts for your account.