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Updated over 3 weeks ago

If you haven't been able to find what you were looking for in our help center, our support team is here to help! For a quick resolution, we recommend you provide as much detail as possible (view this article for information). We are available 24/7.

Select the green chat icon at the bottom right of Deliverect, and then select Send us a message.

Even though we're a chat-first company, our agents can use screen sharing or call you through our chat messenger when necessary to resolve an issue.

  • Our technical support team typically responds to live chats within a few minutes.

  • You are asked to provide information before you can chat with an agent.

Benefits of chat

🧑‍💼 Get the right agent

We route your questions to the Deliverect agent who can best help you with your account.

⏱️ Save time

Our agents can easily identify you and view the specifics of your account. By using this information, they can answer your question faster.

📞 Voice calling and screen sharing

If needed, our agents can initiate voice calling or screen sharing to aid in providing a resolution.

Premium services

Clients in need of an upgrade in service can pay a fee to unlock features such as priority response, SLA commitment, and a dedicated support agent.

STANDARD SUPPORT

(included in every Deliverect subscription)

PREMIUM SERVICES

Access to Help Center articles

Access to video tutorials

24/7 live chat

24/7 live chat voice call

24/7 live chat with screen-sharing

Dedicated support agent

SLA commitment for chat and email

Priority handling all support channels

Priority handling finance and subscriptions

24/7 email support

24/7 DMA support

24/7 WhatsApp support

Access to ticket portal

Failed order analysis (30-day review)

Roadmap voting and updates

Incident post-mortem reporting

Emergency phone support 24/7**

Failed orders proactive troubleshooting and repair**

Services marked with ** are available only to businesses with 50+ locations.

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