If you haven't been able to find what you were looking for in our help center, our support team is here to help! For a quick resolution, we recommend you provide as much detail as possible (view this article for information). We are available 24/7.
Select the green chat icon at the bottom right of Deliverect, and then select Send us a message.
Even though we're a chat-first company, our agents can use screen sharing or call you through our chat messenger when necessary to resolve an issue.
Our technical support team typically responds to live chats within a few minutes.
You are asked to provide information before you can chat with an agent.
Benefits of chat
🧑💼 Get the right agent
We route your questions to the Deliverect agent who can best help you with your account.
⏱️ Save time
Our agents can easily identify you and view the specifics of your account. By using this information, they can answer your question faster.
📞 Voice calling and screen sharing
If needed, our agents can initiate voice calling or screen sharing to aid in providing a resolution.
Premium services
Clients in need of an upgrade in service can pay a fee to unlock features such as priority response, SLA commitment, and a dedicated support agent.
| STANDARD SUPPORT (included in every Deliverect subscription) | PREMIUM SERVICES |
Access to Help Center articles | ✓ | ✓ |
Access to video tutorials | ✓ | ✓ |
24/7 live chat | ✓ | ✓ |
24/7 live chat voice call | ✓ | ✓ |
24/7 live chat with screen-sharing | ✓ | ✓ |
Dedicated support agent |
| ✓ |
SLA commitment for chat and email |
| ✓ |
Priority handling all support channels |
| ✓ |
Priority handling finance and subscriptions |
| ✓ |
24/7 email support |
| ✓ |
24/7 DMA support |
| ✓ |
24/7 WhatsApp support |
| ✓ |
Access to ticket portal |
| ✓ |
Failed order analysis (30-day review) |
| ✓ |
Roadmap voting and updates |
| ✓ |
Incident post-mortem reporting |
| ✓ |
Emergency phone support 24/7** |
| ✓ |
Failed orders proactive troubleshooting and repair** |
| ✓ |
Services marked with ** are available only to businesses with 50+ locations.