By default, your Uber Eats orders automatically receive a preparation time calculated by Uber Eats’s algorithm, which uses the past order volume and current driver supply.
This static time replaces Uber Eats' dynamic 'Smart Preparation Time,' allowing for tailored preparation durations based on operational needs.
To update your order preparation time via Uber Eats, contact the Uber Eats support team and tell them the average preparation time you’d like to set. However, using the Deliverect platform is often more efficient for managing preparation times uniformly across all channels.
Key Considerations
Ensure that the preparation time you set aligns with your kitchen's operational capacity to avoid delays or cancellations.
For third-party platforms like Takeaway.com, always double-check settings directly within the external platform.
Periodically review preparation times in Deliverect to ensure they remain appropriate for your business needs.
If you prefer to update your time from Deliverect, go to your Uber Eats channel settings and update the Default preparation time override value.
Additionally, if required, you can make real-time adjustments for individual orders using the Delivery Manager App, ensuring alignment with your kitchen's operational needs.