Need help using the Innovorder integration? In this article, find solutions to common errors and issues.
Error or issue | Solution |
InvalidPOSAPIResult: Response: 404 - “Data not found.” | This means the integration hasn't been fully activated on Innovorder's side, or there are no products in the POS to sync. Contact Innovorder support to confirm the integration is active. |
InvalidPOSAPIResult: Cannot proceed to menu parsing. Product identifier duplicate found for SKU <SKU>. | A duplicate PLU exists in Innovorder. If you can't find the duplicate in your menu, the updated menu may not have been sent to the POS tablet yet. Push the latest menu to your POS tablet, then sync your products again. |