Lightspeed Restaurant O-Series (Kounta): Solve Issues

Error or issue

Solution

Invalid PLU: one or more items in the order has a PLU that doesn't belong to this location's POS.

Sync your products and publish your menu again every time you make a change in your POS.

Kounta reachable but takes too long to respond / read timed out.

This is a connectivity issue on Kounta's side. Contact Lightspeed/Kounta support to check their connection status.

Sold Out: Sorry some products you chose are sold out / Product is out of stock.

Mark the affected item as out of stock in Deliverect, or enable inventory management so items are automatically snoozed when stock runs low.

Kounta: 400 error. You don't have permission to access orders from that site / 403 error accessing a resource from a different company.

Your POS authorization has expired. Reauthorize your POS connection in Deliverect.

Kounta: 400 error. The product does not have that option set assigned to it / ModifierGroup for modifier not found.

Sync your products and publish your menu again to update modifier group mappings after making POS changes.

Kounta: Temporarily not taking online orders.

Online ordering has been disabled or Busy Mode was turned on in your POS. Check your POS settings and turn online ordering back on when ready.

Kounta: 403 error. Addon Pass Thru Printing is not enabled / Pass-thru register is offline.

Make sure your POS device is switched on and that Pass-Thru Printing is enabled and pointing to a valid register.

Kounta: Payment method missed from the channel link.

Set a valid payment method in your channel settings for every order type you use.

TooManyRequestsError: POS KOUNTA requests rate limit reached.

Wait a few minutes and try again — you've briefly hit Kounta's API rate limit.

Kounta: 500 error / MySQL server has gone away / CDbConnection failed to open the DB connection.

This is a temporary issue on Kounta's servers. Wait a few minutes and try again, or contact Lightspeed/Kounta support if it persists.