Below you can learn about each order status in Deliverect.
Not every POS supports all these statuses. They are also not sent through to your delivery channels.
If you need any assistance with an order, please reach out to our support team.
Accepted
The order is accepted by the POS.
Auto finalized
The order has been finalized automatically by Deliverect.
Cancel
The order has been canceled by the end customer.
Cancel failed
The POS is not able to cancel the order and it must be manually voided.
Canceled
This order has been canceled by the POS/restaurant.
Courier arrived
The courier is present at the location to pick up the order.
Denied
The order has been deliberately not accepted by the restaurant.
Duplicate
The order was rejected by Deliverect as it already exists.
En route to dropoff
The courier is on their way to the customer.
En route to pickup
The courier is on their way to pick up the order from the location.
Failed
Something has gone wrong when sending the order to your POS.
Finalized
The order is finalized in your POS.
In delivery
The order is being delivered.
New
The order is acknowledged by your POS.
Order ignored
The order is ignored as it belongs to an unknown location or a location that is inactive or suspended.
Parsed
Deliverect has processed the order. If the order remains on this status, we were unable to send it to your POS, or your POS denied it (POS may be turned off).
POS failed
Something has gone wrong with updating the status of the order.
Preparing
The order is currently being prepared by the kitchen.
Printed
The order is printed.
Receipt not found
Your cloud POS has sent the receipt to the POS server, but we haven't received an acknowledgment that the POS server accepted the order.
Received by POS
Your POS has received the order.
Resolved
The order was manually resolved after failing.
Retry failed
Deliverect has attempted to retry your order but the order has failed.
Scheduled
The order is held at Deliverect and not sent to the POS until it is time to prepare it.
Unknown
Deliverect has received a status update from your POS that isn't recognized.