Are you having trouble accessing your Deliverect account? Follow the troubleshooting tips below.
Tip 1. Ensure that you are logging in with the correct email address and password. If you need to reset your password, view the steps in this article. To set up your Deliverect account after being invited:
Follow the invitation link provided by your administrator.
Choose the Sign Up option.
Set up a new password of your choice.
Use your newly created credentials to log in to the platform. This process ensures that your account is properly linked and ready for use. If you encounter issues during sign-up, confirm that you are using the correct email address associated with your invitation.
Tip 2. Use the same login method that you used to sign up (email and password or Google). If your account is configured for Google authentication, follow these steps:
Navigate to the Deliverect login page.
Select the Login with Google (or Continue with Google) option.
Complete the Google authentication process. This method allows you to bypass the standard email/password login and use Google credentials for access.
Tip 3. Check if you are logging in on the correct page. Accounts can exist on enterprise.deliverect.com and can't log in on frontend.deliverect.com (and vice versa).
Tip 4. Clear the cache in your browser. View the steps for popular browsers below:
Tip 5. Log in to Deliverect while using an Incognito window (Chrome) or a Private window (Firefox, Safari). If you briefly see the Deliverect dashboard but are redirected or unable to log in, sign out of all Google accounts and retry logging in with the intended email. This helps resolve conflicts from multiple active Google sessions.
Tip 6. If trying to log in for the first time, reach out to the colleague who invited you. It may be that the invite is no longer valid and a new one needs to be sent. They can also confirm the email address set for your profile.
Tip 7. If you use a firewall on your computer or network, add frontend.deliverect.com and enterprise.deliverect.com to the allowlist.
Tip 8. If you are receiving an Account linking message, it is because your Google workspace detects multiple potential Deliverect accounts associated with that email, even if only one is visible in your user list. If you are not able to link accounts to resolve this issue, contact our support team.
Tip 9. One email cannot be linked to multiple accounts except in the case of Group or Partner accounts, however, you will need to contact our support team for this as it cannot be done by individual users.
Are you still stuck after trying all of the above steps? Please contact our support team for assistance.