When a customer cancels an order, most channels will show the order as such on your 
Orders page in Deliverect.
Our integration with your POS will typically feed this update back to that platform. However, if your POS doesn't support order cancellation, you can manually void the order from the POS.
Why was my order automatically cancelled?
1. Technical Issues (POS or Network-Related)
Cancellations may occur if your point-of-sale (POS) system is not properly connected to the internet. If the POS is unreachable, orders fail and are subsequently cancelled. To resolve this:
Restart your POS system.
Ensure it is connected to a stable internet network. Always monitor your connectivity to minimize such issues.
2. External Channel-Related Cancellations
Some order cancellations may be initiated directly by the delivery channel. Typical reasons include:
Server or service issues on the delivery channel.
Lack of drivers for order delivery.
Customer-initiated cancellations. For these scenarios, cancellations are beyond your direct control. It's advisable to contact the delivery channel’s support team to determine the exact reason and request resolution.
Was an order canceled after being picked up? Contact the delivery platform directly to know if you will still get paid.