You can adjust the settings of a location using NCR Aloha as the POS.

Follow the steps in this article to access the settings page of your location. Most settings in this article can also be changed for individual channels.

The following settings are available inside the NCR Aloha POS settings section of a location or channel.

NCR Aloha Menu ID used for product sync.

If you do not intend to use all your in-house items, you can restrict the items using a POS Item ID range.

Examples:

Automatically retry orders failed due to timeout issues.

Automatically snooze items if they are unavailable or out of stock in the POS during product sync. Items are then unsnoozed if they become available in the POS during the subsequent product sync.

Override POS takeaway tax rates on all items during product sync. Enter as a multiplication of 1000 (e.g., if the required rate is 20%, input 20000. If the rate is 6.75%, input 6750.)

Override POS delivery tax rates on all items during product sync. Enter as a multiplication of 1000 (e.g., if the required rate is 20%, input 20000. If the rate is 6.75%, input 6750.)

Use RegEx to exclude certain characters from being synced in any POS item name. For example, if your POS item names are appended with -SML, Deliverect can omit this from item names during sync.

Set a specific POS price level at the items' default prices during sync. This setting is required to apply POS price levels in QuickCombo surcharges.

Activate to allow modifiers to be selected as many times as the modifier group's maximum value.

Activate to send check-in requests to NCR for future orders, to trigger POS release to kitchen screen.

Activate to use NCR Aloha POS item ID instead of AO Sales Item ID as item PLU during product sync

Activate to hide order “Customer info” and “Delivery address” details and update “Name” to “Anonymized” once the order has been finalized by NCR.

The customer information is available until the order receives the “Finalized” order status.

Set an order mode for Delivery-type orders from this store, or leave empty to use 9.

Set an order source for Delivery-type orders from this store, or leave empty to use 4.

Set an order mode for Pickup orders from this store, or leave empty to use 9.

Set an order source for Pickup-type orders from this store, or leave empty to use 4.

Set an order mode for Eat In-type orders from this store, or leave empty to use 5.

Set an order source for Eat In-type orders from this store, or leave empty to use 4.

Set an order mode for Curbside pickup-type orders from this store, or leave empty to use 7.

Set an order source for Curbside pickup-type orders from this store, or leave empty to use 4.

Remove all customer data fields (name, email, phone, address) from being sent to NCR, and replace the default diner first and last name data visible on POS and kitchen screens with the Order ID (FirstName replacement) and channel name (LastName replacement).

Remove all customer data fields (name, email, phone, address) from being sent to NCR, and replace the default diner first and last name data visible on POS and kitchen screens with the channel name (FirstName replacement) and Order ID (LastName replacement).

In NCR, discounts can be mapped to £$€0 POS item, or to an NCR “Comp”. Activate this setting to send discount amounts to NCR as a "Comp", and ensure you set the Comp number in the Discount PLU/Comp number field in the Order payment settings. This also requires Send discounts to be activated.

The default behavior is to input the £$€0 POS item PLU with activated Send discounts.

NCR’s "FirstName" field is used to display information on the POS kitchen screens. The default behavior is to show the diner’s first name. This default value can be overridden to any text of supported variables. Supported variables include: {firstName}, {lastName}, {tableId}, {orderType}, {pickUpTime}, {channel} or {orderId}. Ensure that if a variable is used, it is typed exactly as above, paying close attention to the {} and capitalisation. Any invalid variable will be ignored. Contact our support team if you require assistance.

NCR’s "LastName" field is also used to display information on the POS kitchen screens. You can use the same configuration for the "FirstName" override field to replace the value in this field from the customer's last name to another value.

Enter an item's PLU to map order cancellations to it. When configured, an order with a negative amount will be sent to this item to avoid price discrepancies if the order fails to be voided.

Similar to the "FirstName" override and "LastName" override settings. This override can be used to replace the default first address line.

Similar to the "FirstName" override and "LastName" override settings. This override can be used to replace the default phone number line.

Activate to send any discount amount provided by this online store to your POS, alongside setting the Discount PLU/Comp number field below.

Activate to send any delivery fee amount provided by this online store to your POS, alongside setting "Delivery fee PLU" below.

Activate to send any service charge amount provided by this online store to your POS, alongside setting "Service charge PLU" below.

Choose to send delivery fees to your POS at all times or only when the delivery is made by the restaurant. Ensure that the settings Send delivery fee and Delivery fee PLU are also configured for a correct mapping to your POS.

Choose where discount amounts should be sent to NCR attributed to a POS item, or to a POS “Comp”. Ensure the Send discount as POS "Comp" setting in Order is set correctly.

The PLU of a POS item to map order delivery fee amounts. Create a £$€0 POS item called Delivery Fee and sync your products to Deliverect. Enter the item’s PLU in the Delivery fee PLU field.

The PLU of a POS item to map order service charge amounts. Create a £$€0 POS item called Service Charge and sync your products to Deliverect. Enter the item’s PLU in the Service charge PLU field.

Activate to send any tip amount from this store to your POS.

Set a POS payment ID for Delivery-type orders from this store, or leave empty to use default “13”.

Set a POS payment ID for Pickup-type orders from this store, or leave empty to use default “13”.

Set a POS payment type ID for Eat In-type orders from this store, or leave empty to use default “13”.

Set a POS payment type ID for Eat In-type orders from this store, or leave empty to use default “13”.

Activate to delay order release to the POS. Orders are automatically accepted on Parsed and Scheduled statuses until it is time to send them to the POS (pickup time minus the channel’s Average Preparation Time). This setting overrides the value set in Auto accept order when as all orders are auto-accepted.

Use with the Buffer orders setting. Set your average preparation time in minutes and control order release to POS.

Average delivery time in minutes. Controls various self-delivery and dispatch settings.

If two or more of the same products are ordered, separate them into individual line items for improved visibility in the POS order and receipt.

Skip sending any online store or DMA canceled orders to the POS.

Automatically snooze a product for a set time if it is unavailable or out of stock in the POS. The snooze operation will trigger when an order is attempted and fails due to stock levels.

Control when orders are released to the POS kitchen screens using NCR’s internal buffer time.

When active, AutoSendToKitchen is not triggered, allowing NCR to recognize future orders and release orders to kitchen screens based on the POS’ own internal release time.

When inactive, the behavior is to initiate order release from POS to kitchen screen immediately as placed. Requires Buffer orders to be inactive.

Follow the steps in this article to find the settings page for a channel. Navigate to the Menu section in the NCR Aloha POS settings tab.

Your Deliverect menu editor prices can be overridden with price levels in the Deliverect menu preview and when publishing to the online store, allowing for different prices per menu type. Your price level price data is managed in NCR, and visible in your Deliverect product’s Price levels section.

Set the price level for delivery menus.

Set the price level for eat-in menus.

Set the price level for pickup menus.