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NCR Aloha: Resolve Issues
Updated over a week ago

Need help using the NCR integration? In this article, find solutions to common errors and issues.

Error or issue

Solution

Ncr order validation error: -1: ExecCalculateTaxAndTotal Failed: CalculateTaxAndTotal operation failed

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Ncr Order validation failed

  1. Update POS structure to match current product structure.

Failed to exchange keys. Orig result= -501 Orig message= Invalid site for company Guid=

Set up Aloha Takeout on your POS.

Ncr order validation error: -14: ExecCalculateTaxAndTotal Failed: An exception occurred during the CalculateTaxAndTotal service call

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Validate order error: -3: An appropriate order proxy was not found

Ensure that Aloha Takeout is online.

Ncr order validation error: -4: ExecCalculateTaxAndTotal Failed: TakeOut service is not available

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Ncr order validation error: -7: ExecCalculateTaxAndTotal Failed: A communication exception occurred during the CalculateTaxAndTotal service call

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

NCR OE cancel order failed: Failed to void payments on associated check.

Configure your Aloha Takeout to void payments.

Validate order error/timeout: -600: Request timed out.

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Validate order error/timeout: -500: J+^v?

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Error -500: ^V+5

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Submit order error: -16: AddOrder Failed: Failed to verify/update guest.

Your Aloha Takeout is not configured correctly. Contact NCR support for assistance.

Submit order error: -17: AddOrder Failed: Failed to create check for order.

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Submit order error: -1000: Failed to exchange keys. Orig result= -600 Orig message= Request timed out.

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Submit order error/timeout: -600: Request timed out.

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Ncr order validation error: -3: An appropriate order proxy was not found / Validate order error: -3: An appropriate order proxy was not found

Your site is not set up on the POS. Contact NCR support for assistance.

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