Error or issue

Solution

Ncr order validation error: -1: ExecCalculateTaxAndTotal Failed: CalculateTaxAndTotal operation failed

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Ncr Order validation failed

Failed to exchange keys. Orig result= -501 Orig message= Invalid site for company Guid=

Set up Aloha Takeout on your POS.

Ncr order validation error: -14: ExecCalculateTaxAndTotal Failed: An exception occurred during the CalculateTaxAndTotal service call

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Validate order error: -3: An appropriate order proxy was not found

Ensure that Aloha Takeout is online.

Ncr order validation error: -4: ExecCalculateTaxAndTotal Failed: TakeOut service is not available

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Ncr order validation error: -7: ExecCalculateTaxAndTotal Failed: A communication exception occurred during the CalculateTaxAndTotal service call

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

NCR OE cancel order failed: Failed to void payments on associated check.

Configure your Aloha Takeout to void payments.

Validate order error/timeout: -600: Request timed out.

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Validate order error/timeout: -500: J+^v?

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Error -500: ^V+5

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Submit order error: -16: AddOrder Failed: Failed to verify/update guest.

Your Aloha Takeout is not configured correctly. Contact NCR support for assistance.

Submit order error: -17: AddOrder Failed: Failed to create check for order.

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Submit order error: -1000: Failed to exchange keys. Orig result= -600 Orig message= Request timed out.

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Submit order error/timeout: -600: Request timed out.

Restart your POS and ATO (Aloha Takeout). Ensure your POS has a connection to the internet. If the issue still persists, contact NCR support.

Ncr order validation error: -3: An appropriate order proxy was not found / Validate order error: -3: An appropriate order proxy was not found

Your site is not set up on the POS. Contact NCR support for assistance.