Skip to main content
All CollectionsRestaurantsSettingsTablets
Manage Your Tablets (Profiles and Devices)
Manage Your Tablets (Profiles and Devices)
Updated this week

The Tablets page provides all devices linked to your account and the ability to customize profiles.

The page is split into two tabs: Devices and Profiles.

To access the page, go to Settings and then Tablets in your sidebar.

Devices

All tablets that have logged into your account are listed here. You can see the following information:

  • Name: This is the name used on the device which is set at the operating system level of the device.

  • Device ID: A unique ID assigned to the device.

  • Location: The location used for the device.

  • Model: The model name and number of the device.

  • OS: The operating system used by the device.

  • Version: The version of DMA used on the device.

  • Status: If the device is online or offline.

Choose a location using a filter at the top of the page to narrow down the results based on that location. Use the search box to find a specific device.

Selecting the table button at the top right changes how devices are displayed.

In this view, each tablet is displayed inside a card. The same information is provided in both views.

Profiles

Create profiles to define settings to use across all tablets for a location. To create one, select the + Create Profile button.

General

  • Name: Enter a name to easily identify the profile.

  • Description (optional): Describe the profile.

  • Link to Location: Choose which location to use for the profile. It is only possible to choose a single location.

Settings

Enable or customize each setting to your needs. Each setting can be configured to be managed by users (Adjustable by the user column) and can override existing settings on tablets (Apply the changes column).

Orders

  • Show order item price: Activate to show item prices.

  • Automatically accept the orders: Activate to have orders automatically accepted.

  • Automatically finalize orders: Activate to have orders automatically finalized and moved to the Finished section.

  • Allow canceling orders: Activate to allow orders to be canceled.

  • Display courier name: Activate to show the names of the couriers delivering the orders.

  • Display kitchen name: Activate to show kitchen names instead of channel names.

  • Enable passcode: Activate to require a passcode to access the app.

  • Allow setting red busy mode (open/close capability) from the DMA: Activate to allow users to open and close the location.

  • Allow setting orange busy mode (delay preparation time) from the DMA: Activate to allow users to set busy mode for a channel/location.

  • Default preparation time: Set the preparation time to be used for orders.

  • Sound duration: Choose how long the sound alerts play.

  • Poll orders after every specific amount of time: Set how often orders should be retrieved (in minutes). Useful if you routinely have connection issues.

  • New order sounds audio name: Choose the notification sound to use.

  • Order flow: Select Adjust to specify how orders will progress. Each step can be activated/deactivated.

  • Enable Order packing: Activate to use the packing functionality.

Snooze

  • Allow indefinite snoozing: Activate to allow items to be snoozed indefinitely.

  • Snoozing: only show products from the selected menu

  • Snooze view: Choose the allowed views on the Snooze page (Menu and List, Menu, or List).

  • Enable item snoozing: Activate to allow items to be snoozed.

Printing

  • Printing: Activate to use printing.

  • Automatically print order tickets: Activate to print orders instantly once received.

  • Print order ticket when: Choose when to print the order ticket (received, accepted, or delivered).

  • Print driver updates: Activate to instantly print driver updates once received (not supported by all channels).

  • Bag/kitchen ticket settings

    • Font size: Increase or decrease the font size.

    • Number of tickets to print: Choose how many tickets you want to be printed for each order.

    • Use kitchen name: Choose to use the kitchen name of your products instead of the default name. Learn more.

    • Print menu logo: Acticate to show the menu's logo on the ticket (bag ticket only). Learn how to add or change a menu's logo.

    • Item checkbox: Activate to show a square before each item so they can be easily checked off when bagged (bag ticket only).

    • Print number of items: Activate to include the number of items on the ticket (bag ticket only).

    • Merge items: Show identical items on one line by merging them (kitchen ticket only).

  • Print 'Add cutlery' as a separate line item: Activate to have 'Add cutlery' displayed as a line item instead of in the order notes.

  • Print QR code: Set up a QR code to show on your receipts. Learn more.

Notification

  • Enable driver update notifications: Activate to show driver updates notifications.

  • Driver pickup time update threshold: Choose when to be notified of a driver update time change.

  • Push notification sound name: Choose the notification sound for when an order is received while the DMA is not in use on the tablet.
    This functionality is not active by default. To use, choose a sound, select the Apply the changes option, and save the profile.

  • Notify about internet connection issues: Activate to play a notification sound if the DMA's internet connection is unstable.

  • Enable busy mode notification: Activate to receive reminders when stores are closed for over two hours.

Edit a profile

To change the settings of a profile, select the edit icon . The settings explained above are available to change.

Need assistance setting up profiles or devices? Our support team is available to help you out.

Did this answer your question?