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Getting Started and Help: FAQs
How do I contact support?… We do not contract or work directly with delivery drivers
PAX Q25: Resolve Issues
USB terminal displays a "card silent" message Ensure that banking contracts are properly initialized… with your payment provider: Verify that all banking contracts associated with your Q25 terminal… Terminal displays the message "Card not supported" Ensure that banking contracts are properly initialized
PAX D200: Resolve Issues
Terminal displays the message "Card mute" Ensure that banking contracts are properly initialized… with your payment provider: Verify that all banking contracts associated with your D200 terminal… Terminal displays the message "Card not supported" Ensure that banking contracts are properly initialized
Contact Us
Add a Location
Contact form… If the page shown to you differs from the screenshot below, follow the instructions in the Contact form
Change Location Settings
Contact information… You can edit your location to update its name, time zone, address, and contact information
Maitre'D: Connect to Your POS
Contact our support team if you do not see this option. Step 2… This solution only works if you contact your internet provider and acquire a static public IP… This is in contrast to a private IP address (e.g. 192.168.1.57), which is used only to communicate to
Veloce: Connect to Your POS
Contact our support team if you do not see this option. Step 2… Contact your Deliverect account manager or our support team and provide them with the URL of the page… This solution only works if you contact your internet provider and acquire a static public IP
NCR Aloha: Resolve Issues
If the issue still persists, contact NCR support… If the issue still persists, contact NCR support… Contact NCR support for assistance