If you can't keep up with orders, temporarily delay orders to your kitchen or close your location. This functionality is called Busy Mode.

There are two types:

Step 1. Go to your Locations page.

Step 2. Expand the location and select the Busy mode button.

Step 3. At the top of the window, there are buttons to simultaneously open and close all stores. Each channel link has its own Close store button, and if supported, a Busy mode button.

Is one of your channels not present on the list? That means it does not currently support this feature in Deliverect. You may instead be able to close your store on that platform's website.

Selecting the Busy mode button shows a new window where you can set the extra preparation time. Select Confirm once a time is chosen. By selecting the Off button, you can remove any added preparation time previously set.

Navigate back to this window to open your stores or remove the added preparation time.

Managing your store's status effectively in Deliverect is crucial for ensuring smooth operations and avoiding issues such as order acceptance errors or synchronization mismatches. This guide covers common scenarios, their causes, and recommended solutions.

Busy Mode in Deliverect stops most orders, but some delivery channels, such as Jahez, may not support this functionality natively. For these platforms, you must manually close the store on their respective portals to prevent receiving orders.

Frequent sync calls occur when stores are opened or closed manually on Deliverect. These calls are necessary to ensure the store status is accurately synchronized with connected platforms like Uber Eats. If manual status updates are a regular necessity, you can:

If your location is in Busy Mode and not receiving orders, you should deactivate Busy Mode to restore normal functionality. Once Busy Mode is off, your store will resume accepting orders from all connected platforms.