Gain insight into the most recurring issues causing disputes.
Reclaim is only available in North America for locations using DoorDash or Grubhub. To request a demo, contact our support team or your Deliverect account manager.
To access, log in to Reclaim and select 
Operations Quality in the sidebar.
Overview
View the overall cancelled and missing orders for all of your locations.
Inaccurate Order: The percentage of orders with missing or incorrect items, attributed to your location operations.
Error Charges: Charges applied due to inaccuracies in orders delivered to the customers.
Unfulfilled Order: The percentage of orders which are unfulfilled out of total orders.
Avg. Avoidable Wait: The time between the order being placed and the order being picked up by the courier.
Inaccurate Orders
Track inaccurate orders, error costs, and unfulfilled orders over time with trend lines. Dive deeper with categorical breakdowns to identify patterns and outliers.
Inaccurate orders, error charges & avoidable wait
Identify ways to improve your operations by viewing inaccurate orders and error charges at a location, brand, and item level.
Unfulfilled Orders Drill-Down
Discover the unfulfilled order rate and top issues for your locations and brands.
