What is Deliverect?
Sam Fielding avatar
Written by Sam Fielding
Updated over a week ago

Deliverect is a software platform that connects your delivery channels - such as Deliveroo, Uber Eats, DoorDash, etc. - with your point-of-sale (POS) system. Delivery connect is what we stand for!

How does Deliverect work?

Products are synced from your POS or created directly within Deliverect (if you don't use a POS), they are then included in menus published on your delivery channels. Once an order is received, we immediately send the details to your POS.

And that's not all! We also provide advanced reporting, menu management, dispatch solutions, and so much more.


Why would you automate your online order flow using our POS integration?

Automation prevents any inconsistencies or human errors. The integration is also less expensive than hiring a full-time employee whose only task is to take orders, print tickets, and copy these into your POS. Also - as far as we know - computers don't mind doing the same thing over and over! 😉

What do we need to make things work?

We're middleware, bridging the gap between your restaurant's POS and delivery services. We connect the two, so the most important thing is to create an exact match: if you're offering a pizza with optional pepperoni online, we need this pizza with optional pepperoni to be in your POS. That's it! So think about what you want to offer online, and configure it correctly in your POS system. The second important thing is to understand that not all companies work the same way - just like restaurants. For some delivery services, you'll be able to manage most actions through our system. For others, you may have to contact them every now and then to change your menu. The core of our services, putting the orders straight in your POS, remains our responsibility.

How does the order mechanism work in Deliverect, and who is responsible for canceling orders?

When a customer places an order through a delivery platform, it goes directly to Deliverect, and we send it to your POS. Once the order is accepted, the ticket is printed according to the preparation time. As for order cancellations, they can be submitted by the customer through the ordering platform. If the cancellation is from the delivery platform, we recommend contacting the delivery platform directly for further details.

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